Privacy Policy

1. Introduction

RDD Software (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rddintl.com), use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name
• Email address
• Mobile/telephone phone number
• Company name and job title
• Project or inquiry details you provide via our contact form

2.2 SMS/Text Messaging Data

When you opt in to receive SMS/text messages from RDD Software, we collect:

• Your mobile phone number
• Your opt-in consent and the date/time it was provided
• The method through which you opted in (e.g., website form, verbal consent during consultation)
• Message delivery and response data
• Opt-out requests and timestamps

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver our software and hardware consulting services
• Send SMS/text messages you have opted in to receive, including: service alerts to internal team members, system status notifications, scheduled maintenance alerts, and incident updates
• Improve our website and services
• Communicate about changes to our services or policies
• Comply with legal obligations

4. SMS/Text Messaging Policy

4.1 Consent

By providing your mobile phone number and opting in through our website (www.rddintl.com/reminders), employee onboarding process, or by texting a designated keyword to our number, you consent to receive SMS/text messages from RDD Software. Consent is not a condition of employment or purchasing any goods or services.

4.2 Message Types and Frequency

Messages may include system status notifications, scheduled maintenance alerts, incident updates, service disruption notices, and other important operational communications. Message frequency varies based on service activity. You may receive up to 10 messages per month.

4.3 Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan and any charges that may apply.

4.4 Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will send a final confirmation message and cease further SMS communications. You may also email us at info@rddsoftware.com to request removal from our messaging list.

4.5 Help

For assistance with our SMS messaging service, reply HELP to any message or contact us at info@rddsoftware.com.

4.6 No Sharing of Mobile Information

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party for that third party’s own marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your information may only be shared with our SMS service provider solely for the purpose of transmitting your SMS messages, and such provider is bound by confidentiality obligations.

5. Data Sharing and Disclosure

We may share your personal information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services (e.g., our SMS service provider, Microsoft Azure Communication Services), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect and defend our rights or property, or the safety of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your personal information.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. SMS opt-in consent records and messaging logs are retained for a minimum of five (5) years to comply with regulatory requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your personal information
• Data portability
• Withdraw consent at any time (for SMS, reply STOP)

To exercise any of these rights, please contact us at info@rddsoftware.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@rddsoftware.com.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

RDD Software
Email: info@rddsoftware.com
Website: www.rddintl.com